There is no doubt that moving is a stressful experience and an international move can seem particularly daunting. Depending on which foreign country you are moving to, there are additional factors to consider such as climate, security, housing and language.
With careful planning and preparation, much of the stress can be alleviated. As moving experts we have put together a comprehensive plan to guide and support you through each step of your move. We will allocate a single point of contact to keep you updated on every aspect of your move and to be available for any questions you might have.
Our Stuttaford Relocations division can assist you with all aspects of relocating from one city to another.
Visit our Online Resources section to make use of tools such as our Move Planner, Country Guides and Kids Corner, all of which will help you with your move.
Click on any of the links below to jump to that section:
- Pre-Move Survey
- Scheduling your move
- Leading up to your Move
- Packing and Loading
- Inventory and Condition Report
- Delivery
- Unpacking
The first stage of the international move process is to schedule a visit to your home by one of our highly trained Stuttaford Van Lines move consultants. The move consultant will spend some time with you gaining a full understanding of your requirements and explaining the many services Stuttaford Van Lines can offer you to help take the stress out of your move. They will carry out a free comprehensive survey of the belongings that you would like to transport and provide you with a non-obligatory quotation.
The volume of the items you would like shipped or airfreighted will form the basis of your estimate. To ensure that your quote is accurate, it is very important to draw the consultant’s attention to all the belongings that you would like shipped, including those in out-of-sight places such as the garden shed, attic, wine cellar and garage. Remember to also include any newly purchased items in the quote.
During the survey, provision can be made for any items that require special packaging or wrapping. The consultant will be able to respond to any special move requirements, questions or concerns that you might have.Your move consultant will guide you through country specific restrictions that may affect some of the goods that you would like to take with you such as wine, books, firearms, food or weapons. Either these items are prohibited entirely or they are allocated a certain allowance. Space limitation is sometimes a factor to consider when you are moving to a new country and as a result you may need to put some of your belongings into storage. You may find that some of your appliances are not compatible with the voltage in your new country. In this case Stuttaford Van Lines will be able to provide you with the option of short or long term storage.
Your Stuttaford Van Lines move consultant will be able to advise you on all aspects of your move. You will be provided with any documentation you will need and a country guide to your destination. They will also discuss your insurance needs with you to ensure that you have peace of mind while your belongings are in transit.
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Scheduling your move
Your move co-ordinator is your essential point of contact throughout the move. They will manage and follow up on every aspect and stage of your move process. You will be contacted by your move co-ordinator to follow up on your pre-move survey, assist you with your booking and answer any additional questions.
Once you have finalised your move date, your co-ordinator will send you written confirmation of your booking. As your key contact, you can rely on your co-ordinator to provide you with regular updates on the status of your shipment.
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Leading up to your Move
Your move co-ordinator will contact you to confirm your move and that all of the required documentation has been received. Notify Stuttaford Van Lines to amend your move date or if you would like to add or exclude any items.
As soon as you are able to, provide your move co-ordinator with all of your contact details in your new country. You will be provided with a local contact to get in touch with when you reach your destination.
If your vehicle is being transported take into consideration that you may need to deliver it to the loading site. Also be prepared to collect your vehicle upon arrival.
At Stuttaford Van Lines, we understand that pets are an important part of the family. Our experienced team is happy to offer a personalised pet relocation consultation service. Refer to our Pets transfer page for more information.
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Packing and Loading
Proper packing is essential to a successful move; your precious possessions deserve to be treated with respect. Your Stuttaford Van Lines team will handle your belongings with the utmost care and consideration during your move day. This includes:
- The use of protective coverings to protect your home and possessions.
- Labelling each carton and piece of furniture.
- A detailed inventory of each item to be moved.
- Careful packing and loading of your goods into the vehicle, container or air liftvan.
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Inventory and Condition Report
Your Stuttaford Van Lines supervisor will compile a comprehensive inventory of your items, which will also include a description, and a record of any existing damages. It is suggested that you accompany the supervisor as he records the inventory and point out any items that will need special handling.
You will need to sign the inventory as confirmation of the items loaded and their condition. The supervisor will sign the form and provide you with a copy for your records. You may find this form useful when you reach your new home.
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Delivery
Upon arrival in your new country get in touch with the local contact allocated to you in order to complete any documents required by customs and to arrange a convenient time for delivery.
Use the inventory to mark off the items and their condition as they are being brought in. Record any damage on your form and notify your move co-ordinator. The delivery team will reassemble any items disassembled by the moving staff.
Following your move your move co-ordinator will address any concerns that you have and if required guide you through the process of filing an insurance claim for damaged items.
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Unpacking
In most cases unpacking is included in an international move. As a professional moving company, we will reassemble any furniture that needed to be disassembled at the origin destination.
In the unlikely event that any of your items are damaged during the move, be sure to record these details on your inventory and notify our overseas agent.
Visit our insurance policy page for more information on what we can offer you to put your mind at rest during your move.
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